本书共35课，在第三版的基础上删除了一些陈旧过时的内容，对部分章节的例子和练习题进行了充实。除第一单元的5课是各自独立的，且日常人们使用较多，其余30课均为内容互相衔接的系列情景会话，按顺序介绍了外商从机场入境到办理海关手续、旅馆住宿、货币兑换、进餐、寄发邮件、理发、购物、看病、约会、拜访、出席宴会、参观出口商品交易会、外贸谈判和旅游观光等活动中与我方各类涉外工作人员口语交际的全过程。本书取材全面、内容新颖、语言规范、表达流畅，且配有教学辅导用书和课件等立体化教学资料，方便教学使用。本书可作为高等学校涉外经贸、商务英语、应用英语、外企管理、公关文秘、国际旅游、酒店管理、国际航运等专业的英语口语教材，也适用于外贸、外事、旅游、宾馆、酒店、机场、企业、事业单位的涉外工作人员自学。
Unit I Daily Expressions
日常用语
Lesson 1 Greetings and Farewells
Lesson 2 Making Introduction
Lesson 3 Requests and Help
Lesson 4 Apologies and Regrets
Lesson 5 Congratulations and Good Wishes
Unit II Receiving Foreign Guests
接待外商
Lesson 6 A Welcome at the Airport
Lesson 7 Entry Visa
Lesson 8 Going Through the Customs
Lesson 9 Driving to the Hotel
Unit III Business Services
商务服务
Lesson 10 Reserving Rooms
Lesson 11 Room Services
Lesson 12 Currency Exchange
Lesson 13 Dining Hall Service
Lesson 14 The Barber’s Service
Lesson 15 Shopping Service
Lesson 16 Medical Service
Unit IV Business Activities
商务活动
Lesson 17 Appointment and Visiting
Lesson 18 Giving a Banquet
Lesson 19 A Dance Party
Lesson 20 At the Export Commodities Fair
Unit V Business Negotiations
商务谈判
Lesson 21 Preliminary Talk
Lesson 22 Inquiry and Offer
Lesson 23 Counter-Offer & Counter-Counter-Offer
Lesson 24 Acceptance and Order
Lesson 25 Payment and Delivery
Lesson 26 Packing and Shipment
Lesson 27 Inspection and Insurance
Lesson 28 Agency and Contract
Lesson 29 Claims and Settlement
Lesson 30 Joint Venture
Unit VI Cultural Visits
观光旅游
Lesson 31 Making a Sightseeing Plan
Lesson 32 Visiting an Ancient Palace
Lesson 33 Visiting a Natural Park
Lesson 34 Introducing Sites of Interest
Lesson 35 Saying Good-bye and Seeing Off