Part I Written communication at workplace
    Chapter 1 Job advertisements and application letters
        Section 1 Job advertisements writing
        Section 2 Application letter writing
    Chapter 2 Writing a CV/resume
        Section 1 British CV vs. American resume: What is the difference?
        Section 2 General resume formatting guidelines
        Section 3 Resume basics
    Chapter 3 Cover letters
        Section 1 Basic structure of a cover letter: key elements
        Section 2 Cover letter tips: expert advice for graduates
        Section 3 Cover letter samples
        Section 4 Useful expressions for cover letters
    Chapter 4 Job interviews
        Section 1 Types of job interviews
        Section 2 Common interview questions
        Section 3 Non-verbal communication etiquette in interview
    Chapter 5 Workplace writing
        Section 1 E-mail writing
        Section 2 Memo writing
        Section 3 Meeting minutes
Part II Oral communication at work
    Chapter 6 Presenting a product or service
        Section 1 Introducing products in a presentation
        Section 2 Essential phrases on how to present a product or service
    Chapter 7 Business socializing
        Section 1 Workplace greetings and introductions
        Section 2 Making small talk at the workplace with colleagues and coworkers
        Section 3 Business visits
    Chapter 8 Telephone communication
        Section 1 Business telephone procedures
        Section 2 Making phone calls
        Section 3 Telephoning strategies
    Chapter 9 Business meetings
        Section 1 Basics of business meetings
        Section 2 English phrases for a workplace meeting
        Section 3 Rules of a good meeting
    Chapter 10 Workplace communication etiquette and office culture
        Section 1 Basic rules for communication at workplace
        Section 2 Workplace etiquette
        Section 3 Work culture around the world