Chapter I Layout and Transmission of a Business Letter
    Composition of a Business Letter 商务信函的构成
    Layout of a Business Letter 商务信函的格式
    Envelope Addressing 信封的写法
    E-mail 电子邮件
    Professional Advice
Chapter II Establishment of Business Relations
    Lesson One Attempt to Establish Business Relations with the Buyer
    Lesson Two Online Promotional Letter
    Lesson Three Request for Credit Information
        Additional Specimens
        Skill Training for the Establishment of Business Relations
        Useful Expressions for Chapter II
        Professional Advice
Chapter III Enquiries and Replies
    Lesson Four
         (A) A General Enquiry
        (B) A Reply to the Above
    Lesson Five A Specific Enquiry
        Additional Specimens
        Skill Training for Enquiries and Replies
        Useful Expressions for Chapter III
        Professional Advice
Chapter IV Offers, Counter-Offers and Counter-Counter-Offers
    Lesson Six A Non-Firm
    Lesson Seven A Counter-Offer
    Lesson Eight A Counter-Counter-Offer
        Additional Specimens
        Skill Training for Offers, Counter-Offers and Counter-Counter-Offers
        Useful Expressions for Chapter IV
        Professional Advice
Chapter V Conclusion of Business
    Lesson Nine Placing an Order
    Lesson Ten 
        (A) Sending a Contract
        (B) Sending a Copy of Contract with Countersignature
    Lesson Eleven 
        (A) Placing a Repeat Order
        (B) Declining a Repeat Order
        Additional Specimens
        Skill Training for Conclusion of Business
        Useful Expressions for Chapter V
        Professional Advice
Chapter VI Payment
    Lesson Twelve 
        (A) Asking for D/P
        (B) Declining D/P
    Lesson Thirteen 
        (A) Modifying Terms of Payment
        (B) Agreeing to the Above Proposal
    Lesson Fourteen Answering the Request for Payment by D/A
        Additional Specimens
        Skill Training for Payment
        Useful Expressions for Chapter VI
        Professional Advice
Chapter VII Establishment of L/C and Amendment
    Lesson Fifteen 
        (A) Urging Establishment of L/C
        (B) A Reply to the Above
    Lesson Sixteen Asking for the Extension of L/C
    Lesson Seventeen Asking for L/C Amendment
        Additional Specimens
        Skill Training for Establishment of L/C and Amendment
        Useful Expressions for Chapter VII
        Professional Advice
Chapter VIII Packing
    Lesson Eighteen Packing Requirements
    Lesson Nineteen Packing Arrangement
    Lesson Twenty Shipping Marks
        Additional Specimens
        Skill Training for Packing
        Useful Expressions for Chapter VIII
        Professional Advice
Chapter IX Shipment
    Lesson Twenty-One
        (A) Urging Shipment
        (B) Reply to Urging Shipment
    Lesson Twenty-Two 
        (A) Asking for Partial Shipment and Transshipment
        (B) Reply to the Above
    Lesson Twenty-Three Shipping Advice
        Additional Specimens
        Skill Training for Shipment
        Useful Expressions for Chapter IX
        Professional Advice
Chapter X Insurance
    Lesson Twenty-Four Asking for CFR Terms
    Lesson Twenty-Five 
        (A) Asking the Seller to Cover Insurance
        (B) Reply to the Insurance Request
    Lesson Twenty-Six Insurance Clause
        Additional Specimens
        Skill Training for Insurance
        Useful Expressions for Chapter X
        Professional Advice
Chapter XI Complaints and Claims
    Lesson Twenty-Seven Complaint of Late Delivery
    Lesson Twenty-Eight 
        (A) Importer’s Claim for Inferior Quality
        (B) Reply to the Claim for Inferior Quality
    Lesson Twenty-Nine 
        (A) Importer’s Claim for Improper Packing
        (B) Declining the Claim
        Additional Specimens
        Skill Training for Complaints and Claims
        Useful Expressions for Chapter XI
        Professional Advice
Chapter XII Agency
    Lesson Thirty 
        (A) Asking for Sole Agency
        (B) An Unfavorable Reply
    Lesson Thirty-One A Favorable Reply to the Request for Sole Agency
        Additional Specimens
        Skill Training for Agency
        Useful Expressions for Chapter XII
        Professional Advice
Appendixes
    1. Quotation
    2. Commercial Invoice
    3. Packing List
    4. Documents List for Factory Ethical Audit
    5. Supplier Profile Form
References